Live chat customer support agent provides top-of-the-line customer support to our clients and their customers. This is a remote position that provides support over live chat via real-time/live conversations with clients. This role requires excellent communication skills, a professional demeanor, and attention to detail.
What you will be doing: Your job will be to log in to the business’s Facebook and Instagram accounts, to then reply to questions that have been sent by customers. Some of the questions will be from existing buyers who want support with their purchase and some will be from potential customers who are asking sales questions. You will be trained on how to handle all the different types of questions.
Contract length: No fixed term
Rate: $32 per hour
Essential Functions / Tasks / Duties / Responsibilities:
Essential Functions:
Answer incoming client chat requests, take a message, and verify all of the information in the message is correct.
Schedule appointments as requested
Represent our customers professionally and provide courteous service during the incoming messages.
Utilize critical thinking, and problem solving skills to address client issues in the most efficient way possible
How to Perform Essential Functions:
90% of work is performed via real-time/live conversations with clients via live chat.
All work is performed via computer or phone, using various software programs and social media applications like Facebook, Instagram, and Twitter.
Job Requirements:
Competencies
Excellent communication skills, including written and speaking skills
Ability to work independently and/or with a team
Attention to detailed information on computer screen
Ability to multitask and be flexible
Active listening skills- strong proficiency
Strong computer skills
The ability to work a flexible schedule to include weekends & holidays
Skills/background needed: Must have a device able to access social media and website chat functions (Phone/Tablet/Laptop). Be able to work independently. Ability to closely follow provided steps and instructions. Have 5+ hours availability per week. Reliable internet connection.
Hours per week: 5 – 40 hours a week
Location: Remote work worldwide (United States preferred).
Live Chat Support Agents are in huge demand worldwide right now.
If you can start right away, please apply below.